Please note: We are now closed for a two week break, back on Monday 23rd September 2024.
Please place orders as usual and we'll despatch them on our return.
Returns
British and European law gives strong legal protection to purchasers from our web site:
The Distance Selling Directive gives you the right to cancel your order or reject goods at any time up to eight working days after the goods are received.
The Sale of Goods Act (1979) and the Sale and Supply of Goods Act (1994) makes it a legal requirement that everything we sell must be 'as described', 'of satisfactory quality', and 'suitable for the purpose for which they were sold'.
Any goods that are faulty can be returned for replacement or repair under the manufacturers warranty.
In addition we offer a 30 day unconditional money back guarantee should you be unhappy with anything you buy from us (this does not affect your statutory rights).
The responsibility and cost for returning goods lies with the customer. Goods must be returned in an unused and undamaged state in order to qualify for our money back guarantee.
The Distance Selling Directive gives you the right to cancel your order or reject goods at any time up to eight working days after the goods are received.
The Sale of Goods Act (1979) and the Sale and Supply of Goods Act (1994) makes it a legal requirement that everything we sell must be 'as described', 'of satisfactory quality', and 'suitable for the purpose for which they were sold'.
Any goods that are faulty can be returned for replacement or repair under the manufacturers warranty.
In addition we offer a 30 day unconditional money back guarantee should you be unhappy with anything you buy from us (this does not affect your statutory rights).
The responsibility and cost for returning goods lies with the customer. Goods must be returned in an unused and undamaged state in order to qualify for our money back guarantee.