We're open as usual with most orders being despatched the same day.
A big thank you to all our customers who placed orders over the Christmas period.
Terms and Conditions:
About UsFirst Tackle are an established internet retailer of fly fishing tackle with a retail outlet in North London. We hold large stocks of the items we sell and aim to send out 80-90% of all orders received by 4.00 pm the same day.
If you have any questions or would like to contact us for any reason you can do so at:
10 Pennine Parade
Phone: 020 8455 7778
Fax: 0871 277 1932
Email: mike [dot] hughes [at] firsttackle [dot] co [dot] uk
This is our shop address and visitors are welcome to come and browse around or just drop in for a chat. Our normal opening hours are:
Monday - Friday 9.00 am - 5.00 pm*
Saturday: 10.00 am - 5.00 pm
* Wednesday: Closed - Fishing Day
Please note: We will be closed for the Christmas holidays from Saturday 22nd December 2018 to Thursday 3rd January 2019. All orders placed during this period will be dispatched on our return.
Making A PurchaseMaking a purchase could not be easier. Just browse our website and click on the "Add to Cart" button for any items that you wish to buy (this will put them into the shopping cart). After you have selected the items you wish to buy, click on "Checkout" and you will be asked for a few details that we need to complete the order.
We accept payment by Paypal, credit card, debit card and cheques drawn on a UK bank. If you are shopping from North America or anywhere else outside the UK, your order will be placed in British pounds and your credit card company will convert the transaction to your own currency.
We accept American Express, Visa, Visa Debit, Maestro, Mastercard and Solo Cards. In line with most companies we have a minimum credit card order value of £5.00, please respect this.
The most secure way to pay is online over the Internet.
You can also place your order over the phone. Call us on 020 8455 7778 during our opening hours and we'll be happy to talk your order through with you.
All orders are preliminary until goods are shipped. We reserve the right to refuse or adjust orders where our internet system has displayed, entered or calculated the wrong amount. This has never happened yet but we need to cover ourselves against mistakes.
When placing an order you agree to our Terms & Conditions as displayed on this page.
Delivery OptionsWe offer two delivery services:
'Standard Delivery' within the UK. A fast service, typically sent using Royal Mail First Class Post. Where possible, items ordered by 4.00 pm are usually dispatched the same day. The cost for this service depends on the size of the item as follows:
Small items sent 1st Class Large Letter - 95p and free on orders over £10.00
Large items sent 1st Class Parcel - £2.95 and free on orders over £50.00
Extra Large items Sent by Courier - £6.95 and free on orders over £100.00
International delivery is available on small items such as reels, lines and accessories (but excluding rods, tackle bags, landing nets and waders) to the main EU countries, the Channel Islands, Norway and Switzerland at a fixed charge of £9.95 using a signed-for Airmail service.
Delivery can be made to an address other than the cardholders (such as a work address or for sending gifts). We will normally include the receipt with goods unless asked to do otherwise - please use the 'delivery instructions' box on checkout to make such requests.
Delivery ScheduleOrders received by 4pm are typically despatched the same day. We aim to dispatch all orders within 24 hours of receipt. (Note: Please expect an additional delay of 2-3 days over bank holiday weekends).
Standard delivery within the UK is normally by first class post and will usually arrive the following day. The main exception is heavy or long items such as waders and two piece rods which may be sent by Parcel Force or similar.
International deliveries are sent using Airmail or Courier depending on the size and weight and will typically arrive within 5-7 days.
Back OrdersWe keep large stocks of the fly fishing tackle we sell but occasionally we may sell out faster than we can restock.
If an item is not in stock, we will contact you and let you know the expected delivery date. You will always have you the option to cancel your order if you would prefer not to wait.
Tax ChargesAll our prices include VAT.
If ordering from a VAT exempt country, then VAT will be removed at the checkout stage.
Credit Card SecurityIt is safe to use your credit card to buy on the internet. All our checkout pages are securely encrypted using 128 bit SSL and you will see the 'Golden Padlock' displayed at the bottom of your browser for peace of mind. UK shoppers are currently spending over £10bn a year online and there are no known issues with SSL security ever being compromised.
Our credit card payments are processed by PayPoint.Net, one of the UKs largest payment processors. This provides a much more safe and secure environment than we could do ourselves and means no-one in our organisation ever has access to your card details.
GuaranteeThe last thing we want is an unhappy customer so all of our products come with a 30 day no quibble guarantee. If you're unhappy with anything you buy from us simply return it for a full refund.
All we ask under this guarantee is that you wrap it safely and securely and pay for the return postage.
This guarantee does not affect your statutary rights.
Reaching UsIf you need to reach us, please email us on mike [dot] hughes [at] firsttackle [dot] co [dot] uk or you can call us on 020 8455 7778 (International +44 020 8455 7778).
Please use our shop address for all correspondence including returns:
10 Pennine Parade
Tel : 020 8455 7778
This is our shop address. Visitors are welcome to come to our shop where they can discuss their needs and see the products before buying.
With the exception of credit card processing, all information is collected and stored securely by Top Trout Ltd on our premises. For credit card transactions, appropriate information is collected by our credit card processor, SECPay Ltd, for the sole purpose of authorising that transaction.
We only send marketing information (our Newsletter, etc) to club members and those who have registered to receive it (opt-in). You can register or unregister here at any time.
We do not send random marketing emails to personal email addresses (spam) and we do not share customer details with third parties for marketing purposes.
We use an independent feedback company, FeeFo, to gather customer feedback on our products and services and they will contact customers by email about 7 days after orders have been dispatched. They won't use your email address for any other purpose and the advantage of this system is that all our feedback is from genuine customers and being independent we are unable to change or alter the feedback in any way..
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item (these will self delete after 3 hours), to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used:
a. To take and fulfil customer orders
b. To administer and enhance the site and service
c. To Issue a unique identifier (e.g. for customer login)
d. To monitor customer account status beyond that required for individual purchases
e. By third-parties such as Royal Mail and Couriers for the sole purpose of goods delivery.
f. To gather customer feedback on our products and services using Feefo.
To contact us on privacy matters, please send an email to email@example.com
Returns PolicyBritish and European law gives strong legal protection to purchasers from our web site:
The Distance Selling Directive gives you the right to cancel your order or reject goods at any time up to eight working days after the goods are received.
The Sale of Goods Act (1979) and the Sale and Supply of Goods Act (1994) makes it a legal requirement that everything we sell must be 'as described', 'of satisfactory quality', and 'suitable for the purpose for which they were sold'.
Any goods that are faulty can be returned for replacement or repair under the manufacturers warranty.
In addition we offer a 30 day unconditional money back guarantee should you be unhappy with anything you buy from us (this does not affect your statutory rights).
The responsibility and cost for returning goods lies with the customer. Goods must be returned in an unused and undamaged state in order to qualify for our money back guarantee.