First Tackle - 20-30% off UK RRP on all fly fishing tackle

About Us
First Tackle are an established internet retailer of fly fishing tackle with a retail outlet in North London. We hold large stocks of the items we sell and aim to send out 80-90% of all orders received by 4.00 pm the same day.

If you have any questions or would like to contact us for any reason you can do so at:

First Tackle
10 Pennine Parade
London
NW2 1NT
United Kingdom

Phone: 020 8455 7778
Fax: 0871 277 1932
Email: mike.hughes@firsttackle.co.uk

This is our shop address and vistors are welcome to come and browse around or just drop in for a chat. Our opening hours are:

Monday - Friday 9.00 am - 6.00 pm*
Saturday: 10.00 am - 5.00 pm
Sunday: Closed

* Wednesday: Early Closing: 1.00 pm
* Thursday: Late Opening: 8.00 pm

Making A Purchase
Making a purchase could not be easier. Just browse our website and click on the "Add to Cart" button for any items that you wish to buy (this will put them into the shopping cart). After you have selected the items you wish to buy, click on "Checkout" and you will be asked for a few details that we need to complete the order.

We accept payment by credit card, debit card and cheques drawn on a UK bank. If you are shopping from North America or anywhere else outside the UK, your order will be placed in british pounds and your credit card company will convert the transaction to US Dollars or your own currency.

We accept American Express, Visa, Visa Debit, Maestro, Mastercard and Solo Cards. In line with most companies we have a minimum credit card order value of £5.00, please respect this.

The most secure way to pay is online over the Internet.

You can also place your order over the phone. Call us on 020 8455 7778 during our opening hours and we'll be happy to talk your order through with you.

All orders are preliminary until goods are shipped. We reserve the right to refuse or adjust orders where our internet system has displayed, entered or calculated the wrong amount. This has never happened yet but we need to cover ourselves against mistakes.

Shipping And Handling
We offer three delivery options:

'Super Saver Delivery': A free service available to all customers. Typically sent by Royal Mail 2nd Class Post, this service may take 2-3 days longer than our other delivery options for items to arrive.

'Standard Delivery': A fast service, typically sent using Royal Mail First Class Post. Where possible, items ordered by 3.00 pm are usually dispatched the same day. The cost for this service is £1.95 for small items and 3.95 for large items.

'Express Delivery': An express service typically sent using Royal Mail Special Delivery. Where possible, items ordered by 3.00 pm are usually dispatched the same day. The cost for this service is £5.95 for small items and £8.95 for large items.

International delivery is no longer available.

Delivery can be made to an address other than the cardholders (such as a work address or for sending gifts). We will normally include the receipt with goods unless asked to do otherwise - please use the 'delivery instructions' box on checkout to make such requests.

Delivery Schedule
Orders received by 3pm are typically despatched the same day. We aim to dispatch all orders within 24 hours of receipt. (Note: Please expect an additional delay of of 2-3 days over the Easter period).

Super Saver Delivery is normally sent by second class post and will usually arrive in 3-4 days.

Standard delivery within the UK is normally by first class post and will usually arrive the following day. The main exception is heavy or long items such as waders and two piece rods which may be sent by Parcel Force or similar.

Express delivery within the UK is normally by Royal Mail Special Delivery who guarantee next day delivery (by 12.00 mid-day) to most of the UK (Monday-Friday). Express Delivery is a signed-for service and someone will need to be there to receive the package.

International orders are no longer accepted due to excessive delays and the large number of items being lost..

Back Orders
We keep large stocks of the fly fishing tackle we sell but occasionally we may sell out faster than we can restock.

If an item is not in stock, we will contact you and let you know the expected delivery date. You will always have you the option to cancel your order if you would prefer not to wait.

Tax Charges
All our prices include VAT.

Credit Card Security
It is safe to use your credit card to buy on the internet. All our checkout pages are securely encrypted using 128 bit SSL and you will see the 'Golden Padlock' displayed at the bottom of your browser for peace of mind. UK shoppers are currently spending about £10bn a year online and there are no known issues with SSL security ever being compromised.

Guarantee
The last thing we want is an unhappy customer so all of our products come with a 30 day no quibble guarantee. If you're unhappy with anything you buy from us simply return it for a full refund.

All we ask under this guarantee is that you wrap it safely and securely and pay for the return postage.

This guarantee does affect your statutary rights.

Reaching Us
If you need to reach us, please email us on mike.hughes@firsttackle.co.uk or you can call us on 020 8455 7778 (International +44 020 8455 7778).

Our Correspondence Address is:

First Tackle
10 Pennine Parade
London
NW2 1NT

Tel : 020 8455 7778
Fax: 0871 277 1932
email: Service@firsttackle.co.uk

This is our shop address. Visitors welcome.

Privacy Policy
We fully conform with the requirements of the Data Protection Act, 1998. Personal information is only collected when you place an order, register for our newsletter, or contact us directly by email, phone, fax or letter and we only use this information for normal business practices.

With the exception of credit card processing, all information is collected and stored securely by Top Trout Ltd on our premises. For credit card transactions, appropriate information is collected by our credit card processor, SECPay Ltd, for the sole purpose of authorising that transaction.

We only send marketing information (our Newsletter, etc) to club members and those who have registered to receive it (opt-in). You can register or unregister here at any time.

We do not send random marketing emails to personal email addresses (spam). We do not share customer details with third parties for marketing purposes.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item (these will self delete after 3 hours), to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Data collected by this site is used:
a. To take and fulfill customer orders
b. To administer and enhance the site and service
c. To Issue a unique identifier (e.g. for customer login)
d. To monitor customer account status beyond that required for individual purchases
e. By third-parties for the sole purpose of goods delivery.

To contact us on privacy matters, please send an email to Privacy@firsttackle.co.uk

Returns Policy
British and European law gives strong legal protection to purchasers from our web site:

The Distance Selling Directive gives you the right to cancel your order or reject goods at any time up to eight working days after the goods are received.

The Sale of Goods Act (1979) and the Sale and Supply of Goods Act (1994) makes it a legal requirement that everything we sell must be 'as described', 'of satisfactory quality', and 'suitable for the purpose for which they were sold'.

Any goods that are faulty can be returned for replacement or repair under the manufacturers warranty.

In addition we offer a 30 day unconditional money back guarantee should you be unhappy with anything you buy from us (this does not affect your statutary rights).